Support Policy

We are committed to providing responsive and professional support to all customers. By using our services, you agree to the following support terms.

1. CUSTOMER SUPPORT CHANNELS
For any inquiries, assistance, or claims, customers may contact us through the following official channels:

• WhatsApp: +62 857-0741-9766
• Email: info@goldfishindonesia.com
• Customer Service Ticket: Submitted through our official website

All communications must be directed only through the official channels listed above.

2. RESPONSE TIME
We aim to respond to all inquiries as quickly as possible.

Standard response time is within 1 x 24 hours (business days).
Response times may vary depending on inquiry volume, time zone differences, and public holidays.

3. CLAIMS AND ISSUE REPORTING
All claims, including DOA (Dead on Arrival), must be submitted through our official support channels.

Failure to report issues through the designated channels within the required timeframe will result in automatic rejection of the claim.

All claims must include complete and valid supporting evidence as required under our Terms and Conditions.

4. COMMUNICATION STANDARDS
Customers are expected to communicate respectfully and clearly.

We reserve the right to refuse or discontinue support in cases of abusive, threatening, or inappropriate behavior.

5. LIMITATION OF SUPPORT
Our support is limited to matters directly related to our products and services.

We are not obligated to provide support for issues caused by third parties, including shipping carriers, customs authorities, or local regulations.

6. FINAL AUTHORITY
Goldfish Indonesia reserves the right to determine the outcome of all support requests and claims.

All decisions made are final and based on our policies.

7. AGREEMENT
By contacting our support team, you acknowledge and agree to comply with this Support Policy.