Privacy Policy Page

This Privacy Policy explains how Goldfish Indonesia collects, uses, stores, and protects your personal information in compliance with applicable laws and regulations, including Indonesian Law on Electronic Information and Transactions (UU ITE) and general data protection principles aligned with Google policies and standards.

By accessing and using our website, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT
We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment-related information (processed via third-party providers)
• IP address, browser type, and device information
• Website usage data (cookies and analytics)

We only collect information that is necessary to provide and improve our services.

2. HOW WE USE YOUR INFORMATION
Your information is used for the following purposes:

• Processing orders and transactions
• Managing shipments and customer support
• Communicating order updates and service notifications
• Improving website performance and user experience
• Preventing fraud and unauthorized activities
• Complying with legal obligations under applicable laws

We do not sell, rent, or trade your personal data to third parties.

3. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance user experience and analyze traffic.

These may include tools aligned with Google services (such as analytics and advertising tools) that collect anonymized data.

You may disable cookies through your browser settings, but this may affect website functionality.

4. DATA SHARING AND DISCLOSURE
We may share your data only under the following conditions:

• With trusted third-party service providers (payment gateways, logistics, hosting)
• To comply with legal obligations or government requests
• To protect our rights, property, or safety

All third parties are required to handle your data securely and in accordance with applicable regulations.

5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

However, no system is completely secure, and we cannot guarantee absolute data security.

6. DATA RETENTION
Your personal data will be retained only as long as necessary for business and legal purposes.

We reserve the right to retain certain data to comply with legal obligations, resolve disputes, and enforce our policies.

7. USER RIGHTS (UU ITE COMPLIANCE)
In accordance with Indonesian regulations, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of your data (subject to legal limitations)

Requests can be submitted through our official support channels.

8. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party platforms.

We are not responsible for the privacy practices of external websites or services.
Users are encouraged to review their respective privacy policies.

9. POLICY UPDATES
We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be effective immediately upon posting on this website.

10. CONSENT
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

11. CONTACT INFORMATION
For any privacy-related questions or requests, you may contact us via:

• Email: info@goldfishindonesia.com
• WhatsApp: +62 857-0741-9766
• Customer Service Ticket: Available on our website

All requests will be handled in accordance with applicable laws and our internal policies.